Data Specialist & Analyst @ Singularitet, Serbia
June 2022 - June 2024

• • Led the initiative in digitizing client records, improving data accessibility and compliance.
  • Developed database models for digitized client records (RDB), ensuring efficient storage and retrieval of data.
  • Optimized schedules and working hours to increase productivity, leading to enhanced efficiency and output using statistical analysis techniquesn
  • Successfully identified key performance indicators (KPIs) crucial for business analysis. Developed visualizations to effectively communicate KPI insights and implemented tracking systems to monitor success, enabling data-driven decision-making and strategic planning.
  • Automated administrative work to reduce workload, streamlining tasks and improving overall productivity.

Freelance Data Scientist & Analyst
January 2022 - April 2022

• • Stock Market Data Analysis
  • Identified market trends and recommended investment strategies, resulting in a 10% increase in client portfolio returns.
  • Conducted comprehensive statistical analysis to uncover insights for stock market data.
  • Utilized visualization tools to present findings effectively.

Co-Founder & Coordinator @ Fabrika Social Accelerator & Coworking
February 2015 - December 2018

• Managed customer and business data databases, ensuring data accuracy and integrity.
• Provided leadership and coordination for the company's team.
• Handled complete administrative and office work efficiently, ensuring smooth operations.
• Defined business goals and identified suitable metrics for performance measurement.
• Leveraged statistical models to optimize client acquisition strategies, resulting in a 25% increase in new clients.

Business English Language Teacher
Januar 2014 - Januar 2021

• Designed customized lesson plans tailored to diverse student groups' specific needs and objectives.
• Utilized innovative teaching methodologies like role-play, improvisation, and mock interviews to enhance language learning outcomes.
• Delivered specialized language training for various industries and domains, resulting in a high rate of successful language improvements among students.

Customer Care Representative for The Body Shop
July 2012 - May 2013

• Provided exceptional customer service to international clients, resolving issues promptly and effectively.
• Maintained a high customer satisfaction rate of 95% through effective communication and problem-solving skills.
• Collaborated with international teams to ensure seamless customer support across different regions.
• Supported and informed customers from the UK, the Netherlands, and Belgium.
• Successfully resolved customer issues regarding parcels, product properties, and availability.